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Checked luggage
As a general rule, two pieces of luggage per passenger with a total weight of max. 20 kg are transported for free. However, with some airline companies the “piece concept” applies, that is, luggage is calculated based on size, quantity and weight. However, the number of pieces of luggage you may check in without a surcharge may vary depending on the airline company. You should therefore consult your airline company before packing. Many articles may not be transported in your checked-in luggage. The following objects are prohibited: explosives and incendiary substances and devices - explosives and incendiary substances and devices capable of being used to cause serious injury or to pose a threat to the safety of aircraft. More information about objects that may not be carried on board may be found in this list compiled by the European Commision.
Bulky luggage
If you want to fly with bulky luggage, please speak to your travel agency or the airline company before travelling in order to register your bulky luggage. Objects that cannot be automatically transported via the luggage conveyor system count as bulky luggage. These include, amongst others
- golf equipment
- musical instruments
- skiboards and surfboards
- bicycles
- animals in transport containers
- buggies
- fragile objects
- especially large or heavy luggage
In Terminal 1 and 3 you will find special bulky luggage counters where you can submit your piece of luggage after having checked it in at the check-in counter. For more information regarding possible additional costs, contact your airline company directly.
Luggage tracing / Lost & Found
In cases of damaged or lost luggage or objects, please contact an employee of the Lost & Found Office in Terminal 3 directly after arrival.
If you have any questions please contact:
Lost & Found
Email: [email protected]
Lost & Found office at the Eurowings ticket counter in Terminal 1
E-Mail: [email protected]
Customs information
Please bear customs regulations in mind when you travel. You can find passengers' allowances and other regulations here.
Where do I find the customs office?
Should you still have questions once you are at the airport, you can go to the customs office in Terminal 2, ground floor (arrivals hall). An additional customs office is located in the Ryanair Terminal/Terminal E.
How and when can I contact the customs office: